Client’s Bill of Rights

At CCL, we are committed to providing our clients with the most professional, reliable and high-quality service possible. We are committed to winning your business through our client-centric approach. Our team has the proven experience, knowledge and expertise to handle your specific needs. To ensure the highest quality of service we strictly adhere to the standards of the “Client’s Bill of Rights,” as outlined by the Association of Executive Search Consultants’ (AESC).

When you retain CCL, you can be sure of the following:

    • We will provide you with an accurate and candid assessment of its capabilities to perform your search.
    • We will tell you who will be your search engagement leader and who will support the search.
    • We will provide a high-level consultative relationship.

Including, but not limited to, the following:

  • Knowledge of the industry in which the search will be conducted, including availability of candidates, comparative assessments of those candidates, and remuneration levels.
  • General market research regarding how your organization is perceived in the market, what your competitors are doing, and what kind of recruiting strategies may or may not be working at any given point in time.
  • We will hold your information in strict confidentiality.
  • We will demonstrate a clear understanding of the position, the company and the objectives of the search.
  • We will provide you with regular, detailed status reports on the progress of the search.
  • We will present qualified candidates who fit the position and the culture of your organization.
  • We will help you negotiate with the final candidate, representing both parties with skill, integrity and a high degree of professionalism.
  • We will provide you with a clear understanding of its replacement policy and other unusual situations that may arise during and after the search.
  • We will provide you with a reasonable level of follow-through after you have hired the candidate.

Click here to view a full copy of the Client’s Bill of Rights as outlined by the Association of Executive Search Consultants’ (AESC).